Getting Help, Support, and Training
How can I get help and support?
Before contacting us, check the MPCDF documentation and this FAQ to see if your question has already been answered.
If you cannot find an answer, send an email to support@mpcdf.mpg.de or open a ticket on our helpdesk portal.
To help us resolve your issue quickly, include the following information in your request:
Information |
Description |
|---|---|
Subject line |
A descriptive subject line |
Email address |
Your work email address |
Problem description |
A detailed description, including steps to reproduce it |
Technical details |
Cluster/machine name, |
Job information |
Job ID of any failing jobs, complete error messages |
Web services |
Browser name and version for web-based issues |
Login issues |
A copy of your terminal session, including commands and full output |
Tip: Emails signed with a trusted S/MIME certificate help us verify your identity more efficiently. Modern operating systems typically include trusted Certificate Authority (CA) certificates in their truststore. As of 2026, European science and research organisations use the GÉANT TCS service, offered in partnership with HARICA.
Do you offer training on how to use MPCDF resources?
Yes, we offer various training opportunities:
Training Type |
Description |
More Information |
|---|---|---|
Introductory Tutorials |
Online tutorials on using our services (twice a year) |
|
Advanced Courses |
Courses on HPC, Python, and other topics |
Custom courses can also be arranged upon request.
How should I acknowledge MPCDF in my publications?
We appreciate acknowledgements of our services and resources in your publications. While there is no mandatory template, here are some examples:
“Computations were performed on the HPC system Raven at the Max Planck Computing and Data Facility.”
“We acknowledge project support from the Max Planck Computing and Data Facility.”
If you have received substantial support from individuals at MPCDF, you may also wish to acknowledge them by name.