Getting Help, Support, and Training
How can I get help and support?
Before contacting us, please check the MPCDF documentation and this FAQ to see if your question has already been answered.
If you cannot find an answer, please send an email to support@mpcdf.mpg.de or open a ticket on our helpdesk portal.
To help us resolve your issue as quickly as possible, please include the following information in your request:
A descriptive subject line.
Your work email address.
A detailed description of the problem, including steps to reproduce it.
Relevant technical details, such as:
The name of the cluster or machine you are using.
The output of the
module listcommand.Input files and job submission scripts.
The job ID of any failing jobs.
The complete error message.
For web-based services, your browser name and version.
For login issues, a copy of your terminal session, including the commands you ran and the full output.
Do you offer training on how to use MPCDF resources?
Yes, we offer a variety of training opportunities:
Introductory Tutorials: We hold online tutorials on how to use our services twice a year. For more information, see the Introduction to MPCDF Services page.
Advanced Courses: We regularly offer advanced courses on topics like HPC and Python. These are announced on our training web page. Custom courses can also be arranged upon request.
How should I acknowledge MPCDF in my publications?
We appreciate acknowledgements of our services and resources in your publications. While there is no mandatory template, here are some examples:
“Computations were performed on the HPC system Raven at the Max Planck Computing and Data Facility.”
“We acknowledge project support from the Max Planck Computing and Data Facility.”
If you have received substantial support from individuals at MPCDF, you may also wish to acknowledge them by name.